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Seniors’ Wills Legal Info Navigator Orientation

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Lesson 1 – What is a Seniors’ Legal Info Navigator?
What is a Wills Legal Info Navigator?
Disclaimer / My Risk
Questionnaire to determine suitability for Navigator role
Why Become a Wills Legal Info Navigator?
Lesson Summary
Feedback Survey
Lesson 2 – How to be a Seniors’ Legal Info Navigator
The do’s and dont’s of being a Seniors’ Legal Info Navigator
Video Feedback Survey
Legal information vs legal advice
What’s the Difference?
Privacy and Confidentiality
Lesson Summary
Feedback Survey
Lesson 3 – What is a Will
The Wills Guide
Wills App – Write a TEST Will
Lesson Summary
Feedback Survey
Lesson 4 – Having the Conversation
Preparing for a call
Your first call – sample script
Active listening
Feedback Survey
Video Feedback Survey
Communicating legal information
Managing a challenging conversation
Lesson Summary
Lesson 5 – Testing the Navigator Tools
Practising a call
Practice Call Feedback

ONLINE TRAINING

Providing easy access to legal information for all Nova Scotians.

The Legal Information Society of Nova Scotia (LISNS) is a charitable non-profit organization providing Nova Scotians with information and resources about the law since 1982

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